Annual Presentation

IT Department
FY 2026–27

Strategic Goals & Action Plan

Presented by: Barun Sharma

Date: 18 April 2026

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Department Overview

Core Objectives

  • Ensure smooth & secure IT infrastructure
  • Minimize downtime & maximize availability
  • Strengthen cybersecurity & data protection
  • Automate manual processes (onboarding, backups)
  • Provide efficient, SLA-driven IT support

Strategic Importance

Backbone: Supports all digital platforms & ops

Enabler: Drives productivity via automation

Guardian: Ensures security & compliance

Team Structure

Current Structure

  • MD: Mahesh Hadpe
    • GM: Pradeep Kangle
      • System Administrator: Barun Sharma
        • IT Support: Pritam Sathe
        • LMS Support: Suraj Mahajan

Proposed Scalability

Automation Specialist

Automates processes to improve efficiency and reduce manual work.

Application / Development Team

Maintains internal software and integrations

Previous Year Wins (2025–26)

0%
System Uptime Achieved

Major Deployments

  • Ticketing system (GLPI)
  • WhatsApp Recruitment Screening Bot (n8n)
  • Email & Domain Migrations
  • New Office Setup
  • VAPT
  • Website Migration

Security Improvements

  • MFA Implementation — Multi-Factor Authentication deployed across critical systems for enhanced security

Operational Wins

  • Reduced issue resolution time
  • Enhanced end-user experience

Challenges Faced

⚠Process & Communication

  • ~50% of employees do not raise tickets — rely on verbal communication, causing delays or tasks being skipped entirely
  • Defined SOPs are not being followed consistently across departments

⚠External Dependencies

  • Unable to meet TAT due to heavy reliance on external vendors for critical resolutions

⚠Hardware Issues

  • Outdated hardware models leading to increased maintenance costs and repeated breakdowns

⚠Out-of-Scope Workload

  • IT department burdened with non-IT tasks from other departments:
  • → Payslip generation
  • → Certificate generation
  • → Electrical work
  • → Excel formula support
  • → Bulk mail operations

"These challenges directly impact our ability to scale and deliver on time."

Learnings & Improvements

Key Learnings

  • Automation is critical for scaling
  • SOPs & documentation save time
  • User awareness reduces IT workload
  • Proactive monitoring prevents fires
  • Verbal communication leads to missed tasks — ticketing discipline is non-negotiable

Actionable Improvements

  • Implement automated onboarding/offboarding
  • Integrate monitoring & alerting tools
  • Improve response time via strict SLAs
  • Better asset tracking and management
  • Conduct regular IT training for staff
  • Enforce mandatory ticket-raising policy
  • Define and communicate IT scope boundaries

Annual Goals 2026–27

📊

Goal 1: Dashboards

Interdepartmental level dashboards for Department Heads & CEO-level executive dashboards

⚙️

Goal 2: ERP V2

Deploy ERP Version 2 completely in-house — no vendor dependency, full customization

📋

Goal 3: SOP Streamlining

Create & enforce SOPs to standardize IT processes and eliminate communication gaps

Alignment with Company Strategy

Visibility: Data-driven decisions   |   Self-Reliance: In-house capabilities   |   Discipline: Process compliance

Q1 Focus

Focus 1: Dashboards & SOPs

Complete dashboard requirements gathering, wireframes for Dept Head & CEO levels; Draft and finalize core IT SOPs with enforcement plan

Focus 2: ERP V2 Planning

Define ERP V2 architecture, module roadmap, and begin in-house development setup; Initiate automated onboarding workflows

Action Plan & Timeline

01

SOPs

Draft & finalize core IT SOPs; Enforce ticketing policy

⏰ Jul–Aug 2026
02

Dashboards

Gather requirements, design wireframes for Dept Head & CEO levels

⏰ Aug–Oct 2026
03

ERP V2

Define architecture, module plan & begin in-house dev setup

⏰ Oct–Jan 2027
04

Automate

Deploy automation tools (n8n/scripts) for onboarding & daily ops

⏰ Jan–Mar 2027
Jul '26 Oct '26 Jan '27 Mar '27
SOPs
Dashboards
ERP V2
Automate

Resources Required

Technology & Tools

  • Automation platforms & subscription
  • Dashboard development tools & licenses
  • ERP V2 development environment & infrastructure

Operations

  • Vendor Statement of Work (SOW) for external dependencies

DevOps Course Requirement

  • Reduces external vendor dependency
  • Minimizes resolution time significantly
  • Lowers recurring external support costs

Good Quality Hardware

  • Upgrade from outdated models to reduce recurring maintenance costs
  • Eliminate repeated hardware failures and downtime

Thank You

Barun Sharma | itsupport@caitindia.com

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